Warranty/Return Policy

All warranty periods indicated are from lelkul.com, unless otherwise noted, and are limited by the manufacturer's warranty policies, Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period covered by lelkul. Please refer to the manufacturer's website or product manuals/packaging for more information.

Generally, the manufacturer's limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, any damage, etc. In no way does lelkul warrant any product for fitness of use or for representations made by the manufacturer.

  • Claimable Product(s)

    Product(s) can be claimed for warranty based on the following conditions:

    • Product(s) should not be in used condition and should not show that it was previously used.
    • Save the original seal.
    • No software should be installed or deleted.
    • No unauthorized software should be installed.
    • Product(s) should have the complete original packaging (if product was sold in original packaging).
    • Saved accessories, consumables included with the Product(s), components, labels, accompanying documentation and software, and etc.
    • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
  • Unclaimable Product(s)

    Product(s) that cannot be claimed for warranty based on the following conditions:

    • Non-warranty products (refer to Quick and Hassle-free warranty).
    • Cables wires, cords, cables which are released by the meter CD, Cartridges, or any Consumable product.
    • Product(s) which are refurbished or sold with a special super low price (Marked down products, Seasons Sales, Special offers, Today Deals, Open Box, Daily Deals or any other Product(s) which have been sold with discount)
    • Hygiene and personal care Product(s) that include but not limited to, wax, perfumes, cosmetics, and etc.
    • Physically damaged Product(s)
    • Missing or incomplete Product(s)
    • Free-size or Multicolor Product(s) cannot be claimed. (Product(s) listed on the Site as multi-color, free-size, assorted color, assorted design, etc. are items on which size/color cannot be guaranteed and is subject to availability.)
    • Product(s) accessories (only main item can be claimed for warranty)
  • Refund Policy

    To claim for a Refund, please check if the purchased Product(s) fall under the warranty as per the Warranty Policy, If the Product(s) fall under warranty, then you can claim for Refund based on the following conditions:

    • The customer can claim for Refund for the purchased Product(s) within 2 days from the date of receiving the Product(s).
    • After the 2 days of the delivery, Product(s) can only be repaired as per the Repair policy.
    • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
    • Amount of the Refund only covers the amount of Product(s) purchased.
    • Shipping and payment processing charges are non-refundable
    • If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.
    • Refunds will be made through the original mode of payment selected at the time of order generation.
    • lelkul.com reserves the right to compensate the claim in terms of Coupon as and when it deems fit.
  • Refund Process

    If the Product(s) is qualified for the Refund, then please follow the below process to claim for a Refund:

    • Raise a Complaint: Use this guide to raise a complaint and save Complaint Number for future reference.
    • Review: Our support team will review the case and approve the Refund, if qualified.
    • Pickup Process: Once the complaint is approved, the product pickup process will start.
    • Within UAE: The Product(s) will be picked up by our delivery team for UAE customers.
    • Outside UAE: Customer will have to return the Product(s) at his/her own expense to LELKUL’s Service Center, Dubai, UAE
    • Inspection Process: After receiving the Product(s), it is sent for inspection:
    • Approved: If the Product(s) is found faulty as per the policy then the Refund process will be initiated.
    • Not Approved: For Product(s) not faulty and claimed due to the Product(s) not being as per expectations, pickup charges of (AED 40) are applicable.
  • Return Policy

    To claim for a Return, please check if the purchased Product(s) falls under the warranty as per the Warranty Policy. If the Product(s) is under warranty, then you can claim for Return based on the following conditions:

    • • Customer can claim for Return for the purchased Product(s) within 3 days from the date of receiving the Product(s).
    • After the 2 days of the delivery, Product(s) can only be repaired as per the Repair Policy.
    • Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
    • Amount of the Return only covers the amount of Product(s) purchased.
    • Shipping and payment processing charges are non-refundable.
    • If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.
    • Returns will only be made via Coupons that can be used to order again the same, similar or any other Product(s) of your choice.
  • Return Process

    If the Product(s) is qualified for the Return, then please follow the below process to claim for a Return:

    • Raise a Complaint: Use this guide to raise a complaint and save Complaint Number for future reference
    • Review: Our support team will review the case and approve the Return if qualified
    • Pickup Process: Once the complaint is approved, the product pickup process will start.
    • Within UAE: The Product(s) will be picked up by our delivery team for UAE customers
    • There will be no pickup charges if Return claim has been raised within 2 days of the delivery
    • Pickup charges of AED 40 will be applicable if the Return claim is made after 2 days of delivery
    • Outside UAE: Customer will have to return the Product(s) at his/her own expense to lelkul’s Service Center, Dubai, UAE
    • Inspection Process: After receiving the Product(s), it is sent for inspection:
    • Approved: If the Product(s) is found faulty as per the policy then Return will only be made via Coupons that can be used to order again the same, similar or any other Product(s) of your choice. Please refer to the Coupon Usage Policy.
    • Not Approved: For Product(s) not faulty and claimed due to the Product(s) not being as per expectations, will be returned back to the customer.